Instahut 2.4m x 2.1m Retractable Straight Drop Roll Down Awning - Grey

30 days Easy Returns 

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product, with a 25% restocking fee.

Please note; we'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To be eligible for a return, please make sure that: 

• • The product was purchased in the last 30 days
• • The product is in its original packaging
• • The product isn't used or damaged
• • You have the receipt or proof of purchase
• • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us via email: CustomerCare@paydaydeals.com.au

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Payday Deals.

Damaged items

If you received a damaged product, please notify us immediately for assistance. CustomerCare@paydaydeals.com.au

Sale items 

Sale items can be refunded.

Please do not attempt to return the item without our approval.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Once approved, the refund generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. Warranty is not transferrable

Contact us

If you have any questions about our Returns & Warranty Policy, please contact us; 

CustomerCare@paydaydeals.com.au

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