Returns, Refunds, and Replacements
If the product you receive is faulty, damaged or not as described, you may be eligible for a return, refund or replacement under the Australian Consumer Law (ACL). We are committed to ensuring all products meet our customers' expectations for quality and reliability. However, please note that we do not accept returns or offer refunds for change of mind. We encourage you to consider your purchase carefully to ensure it meets your needs and expectations.
Delivery Timeframes
Please note that we cannot guarantee a specific arrival date. Delivery times (excluding weekends and public holidays) are as follows:
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For customers in Victoria: approximately 7-10 business days.
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For customers in New South Wales, South Australia, the Australian Capital Territory and Queensland: approximately 9-12 business days.
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For customers in Western Australia, the Northern Territory and Tasmania: approximately 9-12 business days.
Related Collections:
Christmas,
Dog Toys,
Dogs,
New Arrivals
Estimated delivery time frames:
- VIC 3 - 5 business days
- NSW, SA, ACT 4 - 8 business days
- QLD, NT, WA and TAS 7 - 10 business days
All orders are dispatched within 24-48 hours from our Melbourne and Sydney distribution centres.
PO Box’s not accepted. Learn more
Secure shipping includes:
- Secure live courier tracking
- Free freight protection
- 12-month warranty
Payday Deals generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind.
Click here to view our change of mind returns policy.
